Policies

Privacy Policy

Effective Date: March 20, 2026

Tully Medical Clinic Pharmacy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information.

1. Information We Collect

   Personal Information

   • Name, address, phone number, email
   • Date of birth
   • Insurance information

   Health Information

   • Prescription records
   • Medication history
   • Relevant medical conditions

   Technical Information

   • IP address, browser type, device information

2. How We Use Information

   • Prescription processing and dispensing
   • Insurance and billing
   • Communication with healthcare providers
   • Customer support and service improvements

3. Sharing of Information

   We may share information with:

   • Healthcare providers
   • Insurance companies
   • Payment processors
   • Regulatory authorities

   We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Security

   We implement appropriate safeguards, including:

   • Encryption
   • Secure servers
   • Access controls

5. Your Rights

   You may:

   • Access your records
   • Request corrections
   • Request restrictions

6. Cookies

   Cookies are used for website functionality and analytics.

7. California Privacy Rights (CCPA/CPRA)

   California residents have the right to:

   • Know what data is collected
   • Request deletion
   • Request correction
   • Limit sensitive data use
   • Non-discrimination

   To exercise your rights:

   📧 contact@tullypharmacy.com | 📞 (408) 274-6698

   We do not sell personal information.

8. Shine the Light Law

   We do not share personal information for third-party marketing.

9. Shine the Light Law

   We do not share personal information for third-party marketing.

10. Updates

    This policy may be updated periodically.

HIPAA Notice of Privacy Practices

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

Use and Disclosure

• Treatment
• Payment
• Healthcare operations

Additional Disclosures

• Legal requirements
• Public health activities
• Safety concerns

Your Rights

• Access records
• Amend information
• Request restrictions
• Receive a history of disclosures

California (CMIA Enhancements)

• Stricter confidentiality protections
• Authorization required for disclosures
• Breach notifications as required by law

Terms & Conditions

1. Use of Services

   Services must be used lawfully.

2. Prescriptions

   • A valid prescription is required
   • All prescriptions are subject to verification

3. Payments

   • Payment is due at the time of service
   • Co-pays are the patient’s responsibility

4. Insurance

   • Coverage is subject to provider approval
   • Patients are responsible for denied claims

5. Liability

   We are not liable for:

   • Medication misuse
   • Failure to follow the provided instructions

6. Website Use

   Prohibited activities include:

   • Fraudulent activity
   • Unauthorized access

7. Intellectual Property

   All website content is owned by Tully Medical Clinic Pharmacy.

8. Governing Law

   These terms are governed by the laws of the State of California.

Telehealth / Online Prescription Terms

Use of Services

• Accurate information must be provided
• Services must be used for legitimate medical purposes

Prescription Rules

• Prescriptions must be issued by a licensed provider
• All prescriptions are subject to verification

California Compliance

• Informed consent is required
• You may withdraw consent at any time
• Services comply with HIPAA and CMIA

Limitations

These services are not intended for emergency situations.

SMS / Text Message Policy

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you authorize Tully Medical Clinic Pharmacy to send SMS messages to the number you provided.

No mobile opt-in, SMS consent, or phone numbers will be shared, sold, or disclosed to any third party or affiliate for marketing purposes. All information collected through SMS communication is kept confidential and used solely to provide requested services or respond to direct inquiries. We maintain appropriate administrative, technical, and physical safeguards to protect your information.

How to Opt In

You may opt in to receive SMS messages by checking the consent box on a form, with language such as:

“By providing your phone number, you consent to receive SMS messages from Tully Medical Clinic Pharmacy related to prescriptions, refill reminders, order updates, and service notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

Types of SMS You May Receive

If you have consented to receive SMS messages, you may receive messages related to your care and services, including but not limited to:

• Prescription and refill reminders
• Order updates and notifications
• Scheduling and follow-up communications
• Responses to general inquiries
• Important pharmacy-related or administrative notifications

Note: SMS messages are not intended for emergency medical communications. For urgent concerns, please contact the pharmacy directly.

Message Frequency and Rates

Message frequency may vary depending on your interactions with Tully Medical Clinic Pharmacy

Standard message and data rates may apply depending on your mobile carrier. Tully Medical Clinic Pharmacy is not responsible for any charges billed by your mobile provider.

How to Opt Out

You may unsubscribe from SMS messages at any time by:

• Replying STOP to any message (a final confirmation message may be sent)
• Contacting us directly to request removal from the SMS list
• Leaving the SMS consent box unchecked on forms

After opting out, you may receive a one-time confirmation message acknowledging your request.

Refill & Delivery Policy

Refills

• A valid prescription is required
• Processing time: 24–48 hours

Delivery

• Available in select areas
• Fees may apply

California Compliance

• Identification and/or signature may be required
• Temperature-sensitive medications are handled appropriately

Return & Refund Policy

Prescription Medications

Prescription medications are non-returnable in accordance with California law.

Over-the-Counter (OTC) Products

Eligible for return if:

• Unopened
• Within 7 days (adjust if needed)
• Accompanied by a receipt

Damaged or Incorrect Items

Eligible for replacement.

Refunds

Issued to the original payment method.

Contact Information

Tully Medical Clinic Pharmacy

1693 Flanigan Drive #104 San Jose, California 95121

📞 (408) 274-6698
📧 contact@tullypharmacy.com

Acknowledgment

By using our services, you acknowledge that you have read and agree to these policies.